18.2 Known issues

This section contains information about issues you may encounter when working with the MyID Operator Client.

• IKB-390 – Timezone not reflected when viewing dates in a results list

  A late breaking issue has been identified that causes search results in the MyID Operator Client to display the time components of date/time fields in Coordinated Universal Time (UTC) instead of the local timezone of the client computer.

  To correct this issue, you can apply an additional update: HOTFIX-12.9.0.1. For further information, contact Intercede customer support quoting reference IKB-390.

18.2.1 Setting configuration options

When you set a configuration option in MyID Desktop, there may be a time lag before the MyID Operator Client recognizes the updated setting. If required, you can recycle the application pools manually to refresh the settings.

1. On the MyID web server, in Internet Information Services (IIS) Manager, select Application Pools.
2. Right-click the myid.rest.core.pool application pool, then from the pop-up menu click Recycle.
3. Right-click the myid.web.oauth2.pool application pool, then from the pop-up menu click Recycle.

This issue also affects the following:

• Making changes in the List Editor workflow in MyID Desktop.

• Changing the logon mechanisms in the Edit Roles workflow in MyID Desktop.

• Making any direct updates to the server by running SQL scripts against the MyID database.

• Updating the server using MyID Project Designer.

• Updating the appsetings files for the web services.

If you make made any of these changes, you must recycle your application pools.

18.2.2 .NET Core Desktop Runtime versions

You must have the .NET Core Desktop Runtime installed to use the MyID Client Service. Make sure you are running the correct version; see the .NET Core Hosting section in the Installation and Configuration Guide for details.